News Update: Identity fraud hits new victim every two seconds - Javelin Strategy & Research

Equifax Identity Patrol

Automatic Fraud Alert Renewal, $16.96/Month ID Protection

Our Score
User Score

Equifax gives businesses and consumers information they need that they can trust. With an established history of innovation and leadership, Equifax leverages their "unique data, advanced analytics and proprietary technology to enrich the performance of businesses and the lives of consumers."

corporate building

The Good

Equifax gives their customers credit monitoring from all three credit bureaus so they don’t have to pay to view their scores.


Equifax Identity Patrol

BIDTC Rank Monthly Price Identity Protection Our Score
$8.99 - $26.99
$12.95 - $19.95

Since Equifax is one of the three national bureaus, they already have the information and means to provide credit and restoration for financial identity theft features. Customers will then be at ease knowing they all their identifying and personal information is with only one company rather than one company that deals with protection and another company that deals with recovery.

  • Lost Wallet Protection:In the event that you lose your wallet, Equifax team members will be available to help you cancel and replace any missing cards.
  • Social Security Number Monitoring: The Equifax WebDetect™ feature scans suspected underground Internet trading sites for your Social Security number
  • Bank and Credit Card Monitoring: The Equifax WebDetect can also monitor up to 10 major credit/debit card account numbers that you provide
  • Fraud Alerts: You can place your free initial 90-day fraud alert on your Equifax credit report. Once it is successfully placed, your fraud alert request will then be referred to the other two credit bureaus. With Equifax, your fraud alerts will automatically be renewed every 90 days.

The Bad

Equifax isn’t the best or worst identity protection company. They don’t allow consumers to have a trial period unless there is a special offer. Also, it is almost impossible to get ahold of a live agent through their customer service. Call waits are approximately 20 minutes and can get very frustrating. Not only does Equifax’s Identity Patrol not include credit scores, but they are one of the higher priced companies for the basic identity theft protection packages.

The Bottom Line

Solely on the customer service experience, it’s not worth signing up with Equifax. If you ever ran across a billing or service problem, it’s hard to get ahold of anyone to clear up the problem. Equifax does not offer as many data monitoring services as other companies and you can find a price that can save you approximately $6.00 a month which will add up over time.

Equifax Identity Patrol only offers one package to sign up for.  And in this package, there are additional features that are not currently listed below.

List of Equifax Identity Patrol Features – $16.95/month

  • Fraud Alerts:  When you set up your Automatic Fraud Alert service, included with your subscription, the fraud alert will be placed on your file for 90 days.  Once the alert is successfully set, then it will be referred to the other two credit reporting agencies.  A nice feature to this service is that it will automatically renew when your original 90 days expires.
  • Credit Report Control:  The Credit Report Control is better than simply receiving your credit report.  This unique feature allows you to lock and unlock your Equifax credit file online, basically deciding who has access to your file and when they can look at it.
  • Equifax WebDetect:  Your identity will be scanned in the underground Internet trading sites.  You can have your Social Security number tracked as well as up to 10 major credit and/or debit cards.
  • Identity Theft Resolution Specialist:  Equifax Identity Patrol offers resolution specialists at all times of the day.  You can contact them and ask for assistance in restoring your identity by calling 1-877-47GUARD (1-877-474-8273).
  • Identity Theft Insurance:  Equifax reimburses identity theft victims up to $1 million in expenses occurred during victimization.
  • Additional Features:  Equifax offers more features and services to their members.  You can learn more about these additional features by logging into your Member Center once you have a valid subscription.

“1.  Proof of Evidence

We reserve the right to request that You provide corroborating evidence with respect to any incident of Identity Theft of which We (Equifax) are notified.

Why it’s important: 

The evidence that Equifax asks their identity theft victims to provide includes: law enforcement reports, Federal Trade Commission’s affidavit, government agency reports and any other related evidence.  If the consumer fails to provide any of the needed evidence, Equifax has reserved the right not to provide their customer with their product’s benefits or features that is normally included in your product ordered.

“2.  Identity Theft Insurance

Equifax’s $1 million identity theft insurance is provided by Chartis that has a $0 deductible.  Insurance expenses that are covered include:

  • Lost wages in the need of taking off work to restore identity (up to $1,000 per week for a maximum of four weeks)
  • Attorney fees
  • Application fees for refiling loans 
  • Mailing and notary costs
  • Long-distance phone calls
  • Lost monies exclusive of interest and fees

Are there any inaccuracies in this review? We take accuracy very seriously and would love your feedback. Visit our Request Reconsideration page and send us your feedback today!

1 Equifax Identity Patrol Reviews

Select Your Rating:


* For verification purposes, please provide the email address you used when signing up with this company.

    Sort By:

  1. User Score
    April 26th, 2014 at 12:46 pm
    2 people found this review helpful!

    The problem I have with equinox is trying to get a hold of someone you can understand as everyone is in India somewhere . This makes me very nervous that all these people on the other side of the world has my ss and personal information.

Our Score
User Score
Rank this Company
Ratings Breakdown


package monthly price range

Identity Protection

protection/monitoring system
Credit Monitoring
Equifax, Experian or TransUnion
Internet Scanning
important ID information
Legal Protection
Credit Freeze & Fraud Alerts
Analytical System
e.g. ID Analytics

Identity Recovery

recovery/restoration services

Insurance Quality

identity theft insurance
Insurance Amount
e.g. $1 million, $25,000, $2,500
$1 Million
Insurance Provider
the insurance company
Report Case Within
e.g. 60 Days, 30 Days, 90 Days
90 Days
Lost Wages/Income
e.g. $2,000 or 4 Weeks

Credit Monitoring

Equifax, Experian or TransUnion

CISSP Certified

Certification from (ISC)²


antivirus software included


total ID theft experience
6 Years


Number of Reviews

User reviews here on BIDTC

This Review is maintained by

Review Last Updated: January 30, 2015

Recent News:
Want us to review a company?
If you have an Identity Protection company that you don't see on our site, please email us at:
Real Reviews (yes they’re real)

With so many Identity Protection companies out there, and a lack of sites willing to bring you the REAL breakdowns of each company, what source can you turn to for the real information you can trust?

We are dedicated to bringing out the truth, and so we rank ID Protection companies as they should be. Through our investigation and experience with each company we bring you our honest, unbiased opinion and ranking. We also include real user reviews by past customers of each company, which are verified and authenticated.

Like many sites, we are compensated through affiliate relationships with each company we review, however all of our rankings are based on our 10-Point Ranking Criteria.

All reviews are subject for moderation and approval. Any reviews that may resemble false information, or competitors of another company will need to be verified by our staff before reviews or comments will be approved and published. We reserve the right to approve or deny any reviews left on this site.